Shipping

Orders are processed within 3-4 business days.

We offer standard shipping and local pickup. Delivery times vary based on the destination and selected shipping method. Deliveries to Switzerland usually take 2-3 business days. International delivery to your country may be available with extended delivery times. Customers are responsible for any customs duties and import taxes.

Shipping costs are calculated at checkout based on the shipping address and order size. Free standard shipping may be available on orders over 150 CHF, depending on the shipping destination.

At this time, we do not offer tracking numbers for shipments.

Returns

Items can be returned or exchanged within 14 days of delivery, provided they are unused and in their original packaging.

To initiate a return or exchange, contact us at info@lecharmeur.com. Once we receive and inspect the item, we will notify you by email with further instructions.

If you wish to exchange your item for a different size or product, we will process the exchange immediately upon receipt of the original item, without requiring a refund first. Any difference in price will be charged or refunded as necessary.

If a refund is preferred, it will be processed within 7 business days after receiving the returned item. Refunds will be applied to your original method of payment.

To return or exchange your product, mail it to: LECHARMEUR, Reinhardstrasse 19, 8008 Zürich.

Customers are responsible for shipping costs associated with returns or exchanges. Shipping costs are non-refundable unless the return is due to a defective item.

For any questions related to returns or exchanges, contact us at info@lecharmeur.com.